I am writing to express my dissatisfaction with your company policy on contract renewal without informing the client of the policy. I had five receivers in my home: four new ones and one old one left over from a previous contract that ended 3 years ago. Recently, the old receiver lost sound. After diagnosing the problem, your service people agreed to send me a replacement without any condition. Your rep even told me that, since we are a long-time good customer, they were glad to replace it without any charge.
I connected the replacement receiver a week ago, but it asked me to call for reactivation. I called, and your customer service representative activated my receiver without informing me in advance that the activation would result in an extension of the contract for 18 months. I strongly dispute this deceiving practice of your people for the following reasons:
1. This is the replacement of a malfunctioning receiver. The activation should be part of the repair. This is not a new activation; therefore, you should not force a customer to renew the contract.
2. I was not informed and asked for approval of the contract extension before you proceeded with the activation.
3. Had I been informed of the reactivation policy, I would never have accepted such a ridiculous term.
4. I asked for proof of my approval (a recording), and they could not provide one.
5. I asked that my replacement receiver be disconnected and the contract extension voided, but your representative arrogantly refused.
I asked that you cancel the unapproved contract extension for the reasons listed above. I am a long-time customer of Direct TV, and I am very disappointed with such treatment. I hope that you will resolve this matter as soon as possible without involving the Attorney Office and the Federal Communication Agency.
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