I called caremark's help line on the back of my card after taking ten minutes to go through their computer answering service that could not help. I waited 15 minutes to talk with a service rep that was trying to get an over ride for a prescription. They were suppose to have contacted us and did not ...
I go a prescription from my doctor for Bayer Contour Test Strips. Took it to the Pharmacy and was told my co-pay for these strips was $98 and some change. I thought I would have the same co-pay as my One Touch strips $20. I am on an insulin pump and need my meter to talk to my pump. I called ...
A perscription was sent in by my doctor 2 months ago for a generic version of birth control, I picked up the perscription and was informed it works the same as my non-generic perscription and there would be no side effects. A week later I was being treated for shortness of breath and diagnosed as ...
We are covered by FEP and use CVS Caremark for mail-order prescriptions. Recently, my wife received an email from Caremark titled "CVS Caremark Alert-Zero Refills." The email continued with the offer by Caremark to contact her doctor if a new prescription was desired, by clicking on a ...
More often than not, they mess up! We called in an order, which is not fun! It's all voice commands and usually they can't "understand" what you say and you end up repeating and yelling into the phone. Finally the order was placed and we waited the suggested 7 days. We called after a week ...
Awful customer service. The website is very limited and not user friendly. Their policy is that the customer is always wrong and doesn't know what they are talking about. If you complain, the most you will get is a form letter saying customer service is a priority but the same issues happen over ...