I've got a 30 year mortgage with Citimortgage, and I've called customer service once, that was today. I wanted to request to have my payment date changed because all of my bills are due at pretty much the same time. Well, the answer was no, but that's not the complaint. The man, who I could barely ...
Having customer service located in India is worse than offering no customer service, because not only is no help given, but the customer's time is wasted on top of everything! The service reps have no idea what the American customer is really asking. They merely give a scripted reply that doesn't ...
Several months after I closed on a refinance, I was checking some numbers and found $200 of financing that was not accounted for. My mortgage documents said I paid $1000 in prepaid interest, but when I pulled up my Citimortgage account, it said they had only collected $800 in prepaid interest. ...
This company, after we complied with all their requests, continues to hold our insurance claim funds. Now we are in the middle of repairs, vendors are requesting their money, and they continue to give us the runaround. I don't know what else to do. Our lives are upside down, the house is full of ...
This is ridiculous. Every time I call Citimortgage to discuss my account, I get some foreigner who barely speaks English. They don't understand my issue or concern, and what bothers me the most is that they can only respond with what's on the paper in front of them. It's one thing to service your ...
I refinanced my existing CitiMortgage loan through a broker, hoping to get away from Citi (the overall company, not just the mortgage arm), but alas, the broker placed me with CitiMortgage. I closed with the title company on 28May. - I advised Citi to stop the auto-payment on the 26th, which they ...