To start with the boxes are horrible. The channels keep freezing and the box turns off on its own. Searching is almost impossible because its so slow. I can press the buttons 100 times and nothing will happen. The DVR doesn't record all the shows and when it does, half the show would be missing or ...
Very disappointed in their service. While I was on the phone, the technician called and because I couldn't switch over (I was on a business call) the technician cancelled the service call. The technician left no message asking me to call back or the call would be cancelled or left a message to ...
Brighthouse has consistantly overcharge. They disconnect my sercises, increase my bill to reconnect. Now there trying to charge for both accounts. I cant even use the internet servises because of the conflicting accounts. I never been late on a payments, but spent hours on the phone trying to ...
In the past 6 months, I continue to get a cable box that does not work after a month or two. This is my 4th box that I have received. The box will stop recording or it will record only one show and not the other. My favorite is when I have a scheduled recording and it does not record at all. It ...
Terrible service. I think they flag the customers for calling too many times and then place them on hold indefinitely until they just hang up. The more you call, the more you get placed on hold. Time to find another cable/internet provider after all these years. Not sure what happened to this ...
I've been waiting on hold to speak to a representative for Brighthouse Services and Sales for over a half hour. This is even to add services to my account, and the longer I wait the longer I feel I do not need to add the services. Also, there have been various internet outages frequently durring ...