I am trying to sort out in my head how a company gets so big when they have the worst customer service I have ever encountered.in September I moved into my new townhome. I wanted to try AT I made several calls, only to be told that they were "working on the problem". After three weeks ...
We have three receivers. Not all three react the same. Ch 203, (HLN), will appear on the bedroom TV but not show on the other two TVs. It was very disappointing when U-verse dropped the Hallmark channels. We have additional channels periodically not working. We have had TV picture freeze but that ...
Today is Jan 27. I waited on hold for several hours. This person named Sybel took my call, kept interupting me and then when I got frustrated with her lack of common sense and attitude I started to get angry. I was on hold for a long long time, she refused to give me her CSR number and then hung up ...
We are constatly being RIPPED OFF by ATT by Their Billing DEpt. Everything is "a promotion" then after the excuse of getting a DVR reciever PROMO they raise the BILL EVERY MONTH! I am so SICK of ATT and being CHEATED. Before taking the account, I was told that the Uverse200 is 84.00 now ...
I am new to AT&T and when I received by first bill for Uverse (2nd bill for cell phones) I had to call as I felt both my bills were way too high for what they said it would be. When I called I spoke to customer service first for Uverse and told her I thought my bill was too high and she took a ...
Last year in September I was recommended by AT&T sales person to switch from DSL to U-verse internet, with $5.00 more I was going to get 12 times better speed in my internet, total payment would be $24.95, which normally is $40.00 but this is promotion for one year. I asked the sales person how ...