I had a surprisingly pleasant experience dealing with Zach Payne at AT&T Wireless. I recently switched to AT&T when I got my iPhone -and my new plan was not enough minutes for me - so I went over usage - very expensive. I dreaded making the call for 2 weeks - I was used to dealing with ...
Worst company ever encountered. We had their service which we paid quite a bit a month for and had their DSL internet. The internet hardly ever worked. We called and made service calls. Finally someone realized there was a bad line. Someone was to come the next day. He never showed, we continued to ...
AT&T really needs to pick up on it's customer service. Understood that it has gone places with it's marketing strategies and engulfing the IPhone contracts. However, that is probably the only gain they have. I started off with an AT&T service 6 years ago and had to cancel my account due to ...
AT&T is horrible for hi-speed internet. I have to say the actual internet part works but in terms of the customer service and what they offer, forget it. I went with AT&T Hi-Speed because there was a deal going on making it cheaper than Comcast. AT&T screwed up in getting me service so ...
Once again AT most reps barely speak English and none seem capable of doing more than reading from the script, even when working with a networking professional like me (no, a broken modem can't be fixed by turning it off and back on again). Their wireless website is broken, to say the least - ...
It took a month from the original date given to actually get my line installed. The internet has been intermittent at best. AT&T sent a tech to try and fix it, he pulled the old wire... Snipped the ends... Put it back and called it good. Now when it rains or is windy I lose my connection as ...