I pay by check over the phone. I do this because if I mail in the check, they cash it whenever they want, regardless of the date written on the check. I had signed up for direct debit, but they messed it up, took too much money out of my account and refused to refund it. And I could not even cancel ...
Customer service is bad and the reps are rude. The automated phone payment system is hard to use and takes forever. Payments cannot be made by talking with a rep, but that is okay; they are rude anyway. ...
My ex-husband died in May of this past year. He had a student loan that we assume he was paying off through this company. We are really not sure, because there had been no contact with my ex for over 15 years prior to his death. They have been sending out letters and calling people that were his ...
I was unemployed for the last six months, but I was able to make loan payments. About a month ago, my money ran out, and I missed a few payments to AES, but eventually we were able to work out an economic hardship forbearance. The calls stopped, and life was getting better. Remember, this was the ...
I've been going around and around with this company. I believe they represent ASTRIVE, but I'm not sure. There were to be no payments until 6 months after graduation, but I get a bill and a million phone calls a month. Payments were also supposed to be only 50.00 a month, but the least amount has ...
American Education Services, AES, has terrible customer service. A customer service representative told me erroneous information about a modified graduate repayment system (MGRS): that it would A) not use forbearance time, and B) bring the account current and not make another payment due for 2 ...