I purchased a laptop from Dell less than a year ago. Incident ONE. Three months later the keyboard dies. They send me a new one that I have to install myself. Directions were not sent and I had to spend an awfull lot of time trying to get them to send me the documentation. Incident TWO. The screen ...
I agree with Trevor Partner reporting about Dell's bad product. I had purchased a Dell Inspirion 1200 Laptop, in less than a year the hard drive went bad. Contacted Dell customer service about the deffective product and was told the warranty on the laptop was only for 3 months. I have used hard ...
Here is a letter to Dell regarding a particularly abhorrent abuse by Dell to an end user with a chronic heart condition, that has been going on now for two years! Dear Mr. Rollins Case # 129738319 Tag# 4G33D11 Before coming to the USA in 1990, I was the National Customer Service Manager for one of ...
I purchased a pc with a GeForce3 Ti500 graphics card which eventually fried. They sent another in a timely manner but it was the wrong one. I only noticed it after i tried running dual monitors yesterday. As luck would have it, my warranty ran out the 1st of this month. I believe they should own up ...
I spilled a small amont of beer on my Dell laptop. The computer shut down and when I restarted it the computer gave me an error message telling me the computer shut down because it became to hot. It did this a few more times so I called around to find someone to look at it. But when it comes to ...
I purchased a Dell computer 2 years ago. Asked the sales rep. For the $100 rebate offered on the computer I had to return. She put me on hold while she checked with her "supervisor" and came back a while later to say it had been approved. We carefully went over the sys. Configuration and ...