Our Kenmore oven went out and I scheduled an in-house repair through Sears as my oven is still under warranty. The "customer service" rep that took the repair order said he updated my phone telephone number, which he did not. I was supposed to receive a call the night before to confirm ...
Last year my Craftsman riding as out of service for 4 weeks - the length of time was due to the inept service dept. And procedures-1 week to get the technician out - he comes without any parts on the truck -technician has to order the part and the part is back ordered for another 2 weeks - another ...
I bought Sears top of the line Puron AC unit for my home in 2004. I also bought a 5 year extended warranty. My unit has been down for 9 days. Sears says they don't have anyone that can fix puron units, "sorry". They will be glad to call us sometime in the future if they find someone. We ...
Sears charged me a late fee of $39 because I paid my bill online on the due date 4/07 at 2.44pm. They claim that payments paid after 1pm will be credited the next day but fails to mention that they will charge a late fee even though the payment history shows paid on the due date. For payments made ...
I recently had repair service from Sears that took about 10 to 15 minutes for the technician to change a start device on my refrigerator. He did not give me any estimate before he did the work. After finishing the work, he handed me a $270 bill. I think it is unfair. He should have told me much ...
On 12/9/05 I made a purchase on Sears.com and instead of having it shipped I clicked on the box to pick it up at my local store - East Northport. When I got home and received my email it was notifying me it was at of stock at that location. I then called Sears.com and asked if they had it at the ...