I signed up for Sprint DSL service in February. Since I signed up over the internet I was promised 3 things. # 1, would get 1st month internet service free, which I got. # 2, $ 50 rebate, which I got # 3, a gift for signing up, choices were a $ 50 MasterCard Debit Card, a scanner and a few other ...
I had signed up for a wireless notebook card which turned out not be a very good deal. I called to cancel my service and was told I have three months left on an "implied contract". Implied meaning I had not actually signed anything. I was told if I canceled at that time I would be ...
Hurricane Wilma & Sprint PCS Gauged post Wilma bill by, 5x the normal rate when billing error was presented to customer service. They would not refund the over charge of $381.00 and said I needed to talk to another department. Putting me on hold 4 times and a standard wait time of 15 each time ...
I too had big problems with nextel. They were supposed to send me my phone via mail. They double ordered it, then sent to the wrong address. Total confusion before I got my phone. The phone was supposed to have my number ported, this took more than a month, I missed 1/2 my calls and they were ...
I have been with Nextel for several years, I have been a good customer and have never made a late payment, Ive often refered friends to sign up for service. My reward for loyalty was constant changes to my plan and crappy service, dropped calls and lousy customer support. The first change is when ...
I will recount the details of my FINAL conversations with the Nextel customer service team as of November 8th. As the morning started I was placed on hold FOUR times for over 15 minutes each only to have my signal drop and have to call back and go through the process again. Regardless of that, I ...