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Verizon Reviews & Complaints
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REVIEWS & COMPLAINTS2,320on USAComplaints · none in last 3 yrs · latest 2018
PHONE800-922-0204Mobile billing and support call line…
WEBSITEverizon.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 2,320 historical complaints about Verizon, published between 2000 and 2018. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Fios Bill Hit $311 Versus Comcast $175, Credit Never Processed
- Unauthorized $12.95 Transaction Clearing Charge on Phone Bill
- Told Blackberry Data Package Required Even for Phone Bought Elsewhere
- Support Could Not Handle Account Changes Without Account Number
- Unauthorized Quality Check Texts Billed $9.99 Each
- Unlimited Long Distance Plan Capped at 4000 Minutes, Later Cut to 30
- Customer Urges Carrier to Offer an Android Phone Soon
- Day Lost Waiting for Fios Installation, Switching Back to Cable
- Phone Barely Works but $179 Early Termination Fee Still Required
- Customer Rep Claimed Phone Contract Upgrade I Never Agreed To
- Slow 20 kbps DSL After Fios Rollout, Told to Upgrade
- Repeated $16.24 and $32.47 Charges Hit Family Bank Accounts
- Unrequested Texts From 54775 Add $9.99 Charge to Bill
- HD Picture Stopped After Firmware Update, Support Closed Case Unresolved
- Three Hours Spent Trying to Restore Emailed Bill Statements
- DSL Speeds Drop to 11 kbps During the Day, Network Bandwidth Limited
- Letter to Verizon CEO Detailing Texting Failures and Refused Credit
- Outrageous $375 Charge for One Forgotten Long-Distance Call to China
- Home Phone Service Ceased, Repair Not Scheduled Until 24 March
- Surprise $3,300 Bill After Daughter Internet Package Was Not Removed