We have Verizon FIOS for internet which is related to my work at the Patent Office. I spent three hrs today of trying to get my bill statements sent to me via e-mail since my on-line account was deactivated for some reason. I was going through endless circles of changing numbers and the same routine of answering the same questions to the automate service. The result? The problem is not fixed, I still do not know which phoene to call to resolve it. Automated customer service at Verizon is a total mess. How can they provide a good network, if they cannot establish one for their own customer service?
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