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Verizon Reviews & Complaints
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REVIEWS & COMPLAINTS2,320on USAComplaints · none in last 3 yrs · latest 2018
PHONE800-922-0204Mobile billing and support call line…
WEBSITEverizon.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 2,320 historical complaints about Verizon, published between 2000 and 2018. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Collections Calls to Wife and Daughter Over Returned Defective Phone
- $625 Security Deposit Not Refunded After Phones Returned Next Morning
- Unexplained $189 Credit Card Charge After Canceling Fios, Then Collections
- Prepaid Account Balance Zeroed After Verizon Took Over Alltel Prepaid
- International Calls Billed $478.80 After Carrier Service Was Canceled
- Reduced Phone Plan Added Per-Minute Charges and Stopped Emailed Bills
- Promised Sports Packages Missing After Dropping DirecTV for Fios
- Alltel Customer of Ten Years Billed $588 After Verizon Takeover
- Fios Triple Play Billed Up to $511 Monthly Despite Regular Payments
- Alltel Store Under Verizon Demanded Nearly $300 and a Second Contract
- Fios Package Advertised at $99.99 Excludes Required Equipment Fees
- Store Sold Nonexistent Plans After Alltel Switchover and Overcharged Phones
- Long Distance Rate Raised to $5.46 Per Minute After Late Payment
- Online Chat Agent Could Not Explain Peak and Off Peak Usage
- Extended Warranty Refused to Replace Damaged Phone After a Week
- Four Technician Visits in Eight Weeks and Repeated Internet Outages
- Credit Balance of $139.20 Held 40-60 Days After Account Merge
- Online Bill Lists Vague Bundles, Hidden HBO and Video Game Charges
- Canceled Fios Billed $1300 Plus Calls to Guatemala After Shutoff
- Unrequested Data Plan on Blackberry Storm, Eight Months of Disputes