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U.S. Bank Reviews & Complaints
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REVIEWS & COMPLAINTS644on USAComplaints · none in last 3 yrs · latest 2014
PHONE1-800-872-2657Customer service
WEBSITEusbank.com
HEADQUARTERSMinneapolis, MN
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 644 historical complaints about U.S. Bank, published between 2001 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Hung up on by representatives and hidden fees unexplained
- Lease payoff packet sent to wrong address and later past-due notice
- Savings account shut down and identity thief allowed to open account
- Student loan deposit delayed causing over $100 in overdraft fees
- Bill pay double payments, returned items and pay advance fees
- ATM kept card of non-customer and refused to return it with ID
- New monthly fee on free checking and charge for reserve use
- Higher interest rate than expected despite 820 credit score
- Call for national boycott over disregard for consumers
- Online balance showed funds then three overdraft fees posted
- Unauthorized PIN debit use and slow response from bank
- Lender-placed insurance bought after switching home insurance carriers
- Banker error on account close-transfer led to $700 withdrawn
- Mortgage paid off yet payments accepted and insurance check unreleased
- Refinance stalled five months then second appraisal came in lower
- Credit limit cut to $1000 and annual fee refund refused
- Deposit funds unavailable for days and managers refused to help
- Savings deposit held while checking account shows negative balance
- Overdraft fees assessed by reordering debits from high to low
- Branch manager promised to reverse three overdraft fees