Independent profile — not affiliated with U.S. Bank
U.S. Bank Reviews & Complaints
← Back to the full U.S. Bank profile
REVIEWS & COMPLAINTS644on USAComplaints · none in last 3 yrs · latest 2014
PHONE1-800-872-2657Customer service
WEBSITEusbank.com
HEADQUARTERSMinneapolis, MN
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 644 historical complaints about U.S. Bank, published between 2001 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Deposit reversed after ATM claim then overdraft fees charged
- Checking account opened for CD rate then draft protection fees charged
- Late fee retracted after a human got involved
- Hidden fees, monthly charges after closing account and refund delay
- Savings account emptied by phone manager without permission
- Stolen card used with PIN and bank refused refund to nonprofit
- Returned statement fee and overdraft fees on unused account
- Missing funds on transaction led to $260 in overdraft fees
- Rewards item shipped differs from Wi-Fi DVD player ordered
- Incompetent staff, voicemail only and pushing customers toward foreclosure
- Escrow shortage payment increase and refusal of partial payment
- Contractual termination fee charged at end of leased car term
- Appraisal delays on home sale and deposit hold after large check
- Collection calls and yelling five days after missed payment
- Savings balance went negative after card showed paid and no resolution
- Auto pay timing led to late fee and refusal to waive second one
- Credit line cut twice after being told it would not decrease
- Deposit held five days leaving no access to money for groceries
- Thirty dollar overdraft grew to 520 dollars in fees
- USBSI charged higher monthly fees and termination penalty than contract