Complaint / Review
US Bank
Has no Scruples, no compassion, lack of knowledge of it companies policy, procedures or employees. Along with just completely unfair action toward long time customers!

This bank has no concern for its customers. I am the President of a non-profit organization who was a victim of theft and our credit card was stolen and the thief used the pin. Because the thief used the pin, US Bank was unwilling to refund our money. Their so called explanation was that it was our fault for having the pin where it could be found. Lets keep in mind that there was a police report filed and everything else that was stolen from the individuals car was replaced and refunded. After being with a bank for over the last 5-6 years thru their transition phases and take overs I was appalled that they did not take in to consideration our history of spending and that the thief is on one of their ATM cameras. It just seems to me that when you are with a bank they are like family because they are supposed to protect your finance. When speaking with a representative they had the nerve to tell us "if we would have lied about the card and where it was we would have been refunded our money". Who does that, we live in a country where we constantly say tell the truth a when you do have honesty you get slapped in the face with it.

Those that are reading this please don't take it as though I don't think we should have some responsibility for the pin being available, but I do believe that the bank should have some responsibility as well: when you continue to send out the wrong card, no fraud alert when suspicious multiple transactions were being made, and still not informed by mail or phone call to even inform us that our fraud claim was denied (only found out when we went to bank to make a deposit). This is like a bad joke to my organization who works hard to raise money for our athletes so that they can have nice banquets, social gatherings, or just cut down on expenses. I feel robbed and disappointed in our system. One thing I do know that Wells Fargo and Bank of America may have their issues but not notifying a customer when their card is being used excessively out of the norm is not one of them. Please my fellow Americans if you are a part of this bank take the time to check and make sure that they do not swindle you as my organization was and still is being. Close those accts