Independent profile — not affiliated with U.S. Bank
U.S. Bank Reviews & Complaints
← Back to the full U.S. Bank profile
REVIEWS & COMPLAINTS644on USAComplaints · none in last 3 yrs · latest 2014
PHONE1-800-872-2657Customer service
WEBSITEusbank.com
HEADQUARTERSMinneapolis, MN
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 644 historical complaints about U.S. Bank, published between 2001 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Bank Cashed Stolen Check and Refuses to Reimburse Customer
- Credit Card Denial Problems and Delays Applying Military Interest Cap
- Debit Card Skimmed and Over Seven Thousand Dollars Stolen
- Poor Customer Service - Online Bill Pay
- Large Late Fees Charged for Tiny 69 Cent Overdraft
- Account Closed and Reported to ChexSystems After Bad Check
- Get a Lawyer if Behind on Home Mortgage Payments
- Hold on Mastercard Gift Card After Gas Pump Attempt
- Car Loan Payoff Interest Reported to Credit Bureau and Early Payoff Fee
- Secured Credit Card Statements Late and Late Fees Charged
- Held $500 During Account Application and Not Returned
- Stolen Card Never Closed and Replacement Never Issued
- Bank Refused Help With $30 Paper Check Charge and Overdraft
- Support line hangs up on callers instead of letting them wait
- Dealer added insurance to card, overdraft fee and limit raise refused
- Monthly fee on free account and long hold at call center
- ATM deposit shown available then reversed causing $35 fees
- Bank would not provide statements or check copy needed for closing
- Long wait at branch while trainees stood idle behind counter
- Bank would not write a one-sentence loan history reference letter