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UPS Reviews, Complaints & Contacts
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REVIEWS & COMPLAINTS611on USAComplaints · none in last 3 yrs · latest 2020
PHONE1-800-742-5877UPS Customer Service
WEBSITEups.com
HEADQUARTERSAtlanta, GA
PROFILE CHECKED2026-11-05
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 611 historical complaints about UPS, published between 2001 and 2020. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Ups service
- Package weighed 6 lbs outbound but 15 lbs on return
- Overnight delivery fee charged but package took five days and no refund
- Missed redelivery window, packages unlocated all day, agents gave false information
- Box sizes allegedly altered to trigger higher dimensional weight charges
- Insured test equipment lost and claim paid only on lower declared value
- Maple syrup box discarded as damaged, only $100 coverage reimbursed
- Gift cards shipped overnight never received and reimbursement refused
- Case of wine left on hot truck after repeated midday delivery attempts
- Package with family photos discarded as damaged, claim limited to $100
- Delivery truck pulled down wire and siding, insurer refused to pay
- Paid $78 for next day air, guarantee excluded this zip code
- Package left at doorstep in box that looked like garbage
- Signature-required packages left at door, then driver screamed at customer
- Claimed delivery attempts never made and item returned to sender
- Cellphone missing from re-taped T-Mobile package delivered damaged
- Driver plays loud boom box and ignores request to turn it down
- Management accused of dishonesty, unsafe practices and mistreating part-time staff
- Speeding delivery truck threw rocks and cracked windshield on rural highway
- Wrong items delivered, then neighbour drop-off refused and pickup directions wrong