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UPS Reviews, Complaints & Contacts
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REVIEWS & COMPLAINTS611on USAComplaints · none in last 3 yrs · latest 2020
PHONE1-800-742-5877UPS Customer Service
WEBSITEups.com
HEADQUARTERSAtlanta, GA
PROFILE CHECKED2026-11-05
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 611 historical complaints about UPS, published between 2001 and 2020. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Package notice left inside, no redelivery, and package returned to Ohio
- Driver honked, tailgated and tried to force car into traffic
- Package pickup refused over driver's license address mismatch
- Wedding gown delivered to wrong house and not recovered
- Phone redelivery refused because policy allows only one attempt
- Melaleuca order marked delivered but no notice, left at building entrance
- Next-day shipping paid for but late three times, refund disputes
- Shipments always late and rescheduled over weekend for no reason
- Boxes delayed since December 22 storm with no help from depot
- Open letter to company executive about repeated missed deliveries and support
- Smashed boxes, no weekend service and confusing pickup rules after missed delivery
- Packages left tied to gate in plastic bag, including retirement check
- Insurance claim denied for beverage dispenser damaged in shipping
- Second failed overnight delivery in a row
- Damaged art print claim ignored, then small claims suit filed
- Delivery attempt recorded though nobody knocked, package delayed to Monday
- Weekday-only delivery hours and Monday station pickups inconvenient for customers
- Damaged packages forced move to FedEx, and claims process was worse
- Driver not attempting deliveries, causing a lost customer installation
- Packages left outside near walkway and no delivery slip at apartment office