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UPS Reviews, Complaints & Contacts
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REVIEWS & COMPLAINTS611on USAComplaints · none in last 3 yrs · latest 2020
PHONE1-800-742-5877UPS Customer Service
WEBSITEups.com
HEADQUARTERSAtlanta, GA
PROFILE CHECKED2026-11-05
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 611 historical complaints about UPS, published between 2001 and 2020. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Late flower delivery and missed guaranteed 10:30 AM Bose package
- Packages held for fraud risk inspection with no answers for a week
- Delivery attempt reported falsely while waiting at home all day
- Driver throws packages toward porch, ruining documents in wading pool
- Packages taken to wrong address and left at leasing office instead
- Packages returned to sender despite signed liability release and repeated calls
- Packages with signed release not delivered and returned to sender
- Unexpected out-of-area charge on each box shipped
- Second overnight Amazon order not delivered, driver claimed holiday
- Guaranteed delivery failed because package was never picked up
- Alternative delivery arrangement option on website never works
- Reliable courteous driver and fast delivery between Louisiana and Alabama
- Claim denied for broken LCD screens after parcel was repackaged
- UPS customer service - paper work / CSR
- Oxygen equipment delivered Saturday morning after Friday afternoon call
- Fake cashier's check sent overnight with no explanation attached
- BlackBerry missing from opened package shipped by T-Mobile
- Truck blocked customer's car and driver ignored request to move
- Guaranteed delivery claims denied and flattened parcel blamed on packaging
- Overnight Amazon order still undelivered after 48 hours with no tracking info