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TXU Energy Reviews & Complaints
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REVIEWS & COMPLAINTS106on USAComplaints · none in last 3 yrs · latest 2013
WEBSITEtxu.com
HEADQUARTERSIrving, TX
PROFILE CHECKED2026-10-06
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 106 historical complaints about TXU Energy, published between 2003 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Letter of Credit Refused for Six-Year Customer Moving to Another Provider
- Customer Signed Up Unknowingly, Cancellation Ignored, Service Hooked Up Anyway
- Power Cut Despite Payment, Special Needs Child, Food and Medication Lost
- Prepaid Visa Bonus Card Was Worthless, Months Waiting for Balance Check
- Digital Meter Installed, Bill Nearly Tripled, Meter Test Fee Quoted
- Over $1400 Billed in Two Months for Vacant House With No Usage
- Corrected Balance Jumped to $967.83 After Past Three Months Re-Billed
- Offshore Call Centers Gave Same Runaround on High February Bill
- Winter Bill Higher Than Summer Despite Gas Heat and Little Usage
- Door-to-Door Salesmen Promised Free Switch Back, Cancellation Fees Followed
- Collection Account Placed on Credit Report for Disputed 2003 Guard Light Charge
- $3000 Bill for Six Months After Meter Finally Repaired in December
- Meter Replaced With Digital Meter, Bill Jumped From $31.87 to $180.61
- Unexplained $5.00 Monthly Charge on Bill for Years
- Billed for Apartment Never Lived In, Referred to Debt Collector
- Power Cut Early on Paid Bill, All Food Lost in Four Appliances
- Bill of Rights Promises Free Switch Back but $200 Cancellation Fee Applies
- Hold Times Too Long, Billing Issue Unresolved After Days of Trying
- Phantom Usage Over 4000 kWh Billed in 900 Square Foot Condo
- Cheaper Plan Revealed Only After Five Calls, Customer Service Runaround