Independent profile — not affiliated with T-Mobile
T-Mobile Reviews & Complaints
← Back to the full T-Mobile profile
REVIEWS & COMPLAINTS1,862on USAComplaints · 1 in last 3 yrs
PHONE1-800-937-8997Customer service
WEBSITEt-mobile.com
HEADQUARTERSBellevue, WA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,862 complaints on USAComplaints, including 1 published in the last three years.
- No Coverage Outside City Despite Nationwide Coverage Map
- Incorrect Roaming Charges and Daily Collection Calls
- Wrong Billing Information, Service Cut Off and Hostile Agents
- Rip-off
- Dropped Calls Allegedly Used to Round Up Billed Minutes
- Advertised Unlimited Plan Charged Roaming and Long Distance
- Phone Disabled After Representative Gave Wrong Unlock Code
- Account overcharged two months, phone turned off without discussion
- Disputed Billing Charges, Disconnected Service and FCC Complaint
- Disputed $126.74 Restocking Fee and $400 Termination Fee
- Text Messaging Charges for Incoming and Failed Messages
- Unreceived Bills, $260 Balance and Payment Plan Refused
- Misleading Rate Plan Terms and Wrong Minutes on New Contract
- Rebate Denied Over Wrong Activation Deadline Date
- Billed over $1100 by collector after never receiving final bill
- Cancellation Date Disputed and Paid Bill Sent to Collector
- Walmart Plan Charges Hidden Fees Raising Advertised Price
- Business Plan Accounts Not Merged and Billing Dispute With Sales Office
- Dropped Calls, $600 Overage Dispute and Unhelpful Representative
- No Signal at Home, Missing Emergency Number, and Contract Lock-In