This company was once a well run company (Voicestream) until the merged with T-mobile, I dont know if they are broke now or they want to increase their revenue. What I do know is that I am a current T-mobile customer and their reception is not worth a d* if I was t lay in my bed to relax while talking on the phone, my call would drop./.
My boyfriend was told that he incurred $600.00 worth of overage, when he called in to speak with one of their customer service representatives (as me being one myself, but not of t-mobile) ther hold time is unbeleivable, the have no business ettiqutte and no training to actually know what they are talking about, the csr that he finally got ahold to was unknowledgeable, well basically stupid her name was Sharon.
She could not explain how those charges got to be above $600.00 when asked to speak to a higher level manager she put him on hold and never returned to the phone. I just paid my bill and of couse every one has the 49.99 plan well I came into the billing cycle mid cycle and had to make a pymnt of 10.00 I did not make the payment and I recvd a bill that stated I owed 32.04 I paid 40.00 they told me that my balance remaining was 180 somthing dollars.
Well needless to say I showed my natural a*. The charges have not been corrected and I will be pursuing this in a later leagl issue if they ever try to hit me with a cancellation fee. Its gonna be some drama and hell and hot water. To any employee thath wishes to send a rebuttal you know your customer service is not worth bull crap and you service is shi*y so if you do have anything to say to me I'll see you in court!
Jovada
Milwaukee, Wisconsin
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