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T-Mobile Reviews & Complaints
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REVIEWS & COMPLAINTS1,862on USAComplaints · 1 in last 3 yrs
PHONE1-800-937-8997Customer service
WEBSITEt-mobile.com
HEADQUARTERSBellevue, WA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,862 complaints on USAComplaints, including 1 published in the last three years.
- No Reception at New Home but Cancellation Fee Enforced
- Personal Records Released to Caller Without Password
- Free Trial Ended With $93.19 Bill and Poor Connections
- Auto-Pay Failures, Disconnections and Late Fees After Cancelling
- Charged for Instant Messages Even When Phone Is Off
- Two Account Numbers and Conflicting Contract Information
- Told Phone Could Be Traded In, Then Refused at Store
- Promised No Installation Fee but Charged $45 and Double Billing
- Three Broken Phones and Demanded $320 Restocking Fee
- Billed double after service terminated, no human to reach
- Stolen Phone Led to Higher Replacement Price and Denied Rebate
- Told $500 Owed on Unknown Account Two Years After Cancelling
- Defective Phone Returned but Refund Check Never Arrived
- Billed 41 Days of Calls in a 30 Day Billing Period
- Wrong Plan Sold at Mall Kiosk, Disputed $717 Bill
- Account Cancellation Ignored and Collections Threatened
- Two Termination Fees Quoted and Phone Return Refused
- Month-to-Month Hotspot Plan Auto-Renews With $25 Cancellation Fee
- Plan Switched Without Notice, Cancellation Ignored, Final Bill Disputed
- Termination Fee Demanded for Two Phones After Trip Abroad