Independent profile — not affiliated with T-Mobile
T-Mobile Reviews & Complaints
← Back to the full T-Mobile profile
REVIEWS & COMPLAINTS1,862on USAComplaints · 1 in last 3 yrs
PHONE1-800-937-8997Customer service
WEBSITEt-mobile.com
HEADQUARTERSBellevue, WA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,862 complaints on USAComplaints, including 1 published in the last three years.
- Military Customer in Italy Waits a Month for Replacement Phone
- Billed for Earlier Months' Usage After Disconnecting Service
- Missing Phone Led to Thousands in Charges and Unrecorded Payments
- Family Plan Calls Billed Against Minutes on AT&T Signal
- Authorized Agent Says Company Undercut Dealers and Withheld Phones
- Activation Fee Charged Every Month and Bill Doubled Despite Contract
- Charged for Returned Phone They Say Never Arrived
- Charged for 600 Unwanted AOL Text Messages on Daughter's Phone
- Refundable Deposit Never Returned and Constant Dead Zones
- Plan Changed After Shutoffs and Long Distance Fees Charged
- Wrong Service Billed and Promised Callback Never Came
- Two New Phones With No Signal Since Activation
- Bills Over $100 on a $69.99 Shared Plan
- Store Staff Said Both Old Phones Were Too Old to Test
- Hidden Plan Charges and $200 Termination Fee After Billing Dispute
- Charged $200 Termination Fee Not in Contract
- Samsung X105 Phones Keep Failing and Needing Replacement
- Promised Cancellation Fee Reimbursement Never Paid by T-Mobile
- Family Plan Number Transfer Not Done by Sales Representative
- Retention Offer Credit Refused After Renewing Contract