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T-Mobile Reviews & Complaints
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REVIEWS & COMPLAINTS1,862on USAComplaints · 1 in last 3 yrs
PHONE1-800-937-8997Customer service
WEBSITEt-mobile.com
HEADQUARTERSBellevue, WA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,862 complaints on USAComplaints, including 1 published in the last three years.
- Recycled Phone Numbers Assigned, Making Customer Ineligible for Rebates
- Federal Excise Tax Appears Overcharged and Applied Twice
- Rebate Denied Because Photocopied Barcodes Were Sent
- Minutes Billed After Cycle Closed Pushed Customer Over Limit
- Charged for Suspended Account Despite Representative's Assurance
- Contract Renewal Added Without Request and $200 Cancellation Fee Billed
- Replacement Phone Late and Defective, Then Wrong Model Shipped
- Refund for Returned Merchandise Still Missing Since July
- Call Center Employee Describes Hostile Workplace Toward Gay Staff
- Returned Phone Lost, Charged $200 and Service Disconnected
- Early Cancellation Charges Inflated and Reported to Credit Bureau
- Hurricane Roaming Bill of $513 Refused Any Adjustment
- Charged $70 Out-of-Warranty Fee After Returning Sidekick for Rebate
- Free Nights and Weekends Missing, $1,700 Bill Disputed
- Returned Sidekick Never Credited and $299 Refund Refused
- Replacement Phone Sent to Wrong Address With Battery Missing
- Plan Upgrade Promise Not Honored and Contract Extended Without Notice
- No Coverage at New Home and Refusal to Pay $200 Fee
- Repeated Phone Defects, Double Billing and Text Message Charges
- Temporary Suspension Turned Into Plan Change and $700 Bill