I recently bought a samsung model rch210 from a metro pcs dealer. The actual companies name was Talk Time. The total cost of the phone was a few dollars over $100, it was told to me, that it was their cheapest phone. As I got the phone back home, I knew it needed a charge. So I charged it, and when I came back to my phone, to my surprisement, the phone was powered down! Thinking that it was very strange for a cell phone to do so, while charging, I proceeded to try to turn the phone on once again. But to my amazment, the phone did not return to the powered on feature. It just continued to stay powered off. So in fear that something was wrong with my phone, I proceeded to take it back to the actual location of purchase.
When returning to the store I once purchased the phone at, I was basically given the run around. I was first told that the battery some how had gotten wet. But to my own knowledge a battery is kept on the inside of the cell phone, and if the battery becomes wet, the cell phone would have usually gotten wet right along with it. I argued my complaint with them, but still they came up with the same response, "I'm sorry sir but you will have to purchase another battery." Well when asking them how much a battery costs, they told me they didnt have any in stock, and they would have to order one. I asked them how long it would take, and their response was "1 to possibly 2 weeks at best.' Well that just wasnt satisfactory, so I went to another cell phone provider, and they had the battery for my cell phone. I bought it there, and returned to the store not much more than a day later, because once again, guess what? Yep you guessed it, the cell phone quite working once again!
I told them over and over again that it was a new battery I had bought for the cell phone, and that I knew for a fact that it was the cell phone itself. Well like usual and expected they argued about that! So I once again just to prove them wrong, went out and bought another brand new battery today! I took it back into them, because the same problems occured and still they said it was the battery and not the phone. Even another cell phone company had called them, and told them it was the phone, that the phone was defective. Still they denyed it, and told me I would have to take it up with the corporate office.
Well common people, dont you see the problem, I live in Pasco County, and Clearwater is many miles away for someone who doesn't have transportation more than half of the time. Also just to take it way down there, is completely rediculous. I believe they should have fixed it right then and there, at their office. But ofcourse like I said they refused. When I became to get a little mad about the whole entire situation, and when I threw one question right after another at them, they basically made their jaws drop to the floor, they actually told me to leave their store and to never come back! Can you believe this? Actually kicking a customer out, for asking questions about their cell phones, and why they sold me a defective phone! Are they guilty, do they actually have a concience, do they care about the littler people.
My answer to those statements my friends are, now are you ready for this? Here we go, No, Yes, Yes, No, and surely a big No for the question of if they care about the littlier people! My advice to people out there thinking of getting a cell phone through metro pcs, JUST DONT DO IT! It's not worth your time, and or effort to go through the hassle that not only myself, but many others' in the past have! Their nothing but a rip off company, looking to make a quick buck off the little people out there it today's society.
Richard
Port Richey, Florida
U.S.A.
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