Independent profile. Not owned, sponsored or endorsed by Santander Consumer USA.
Santander Consumer USA Reviews, Complaints & Contacts
← Back to the full Santander Consumer USA profile
REVIEWS & COMPLAINTS765on USAComplaints · 1 in last 3 yrs
PHONE888-222-4227Customer Service
WEBSITEsantanderconsumerusa.com
HEADQUARTERSDallas, TX
PROFILE CHECKED2026-11-05
Reviews & Complaints on USAComplaints
765 complaints on USAComplaints, including 1 published in the last three years.
- Simple interest loans, no deferments, and advice on buy rates
- Led to believe a deferment would be granted
- Hidden online payment fees and no account breakdown provided
- What Loan Application? Ripoff
- Deferment promised, then denied and statement shows $1087.11 behind
- Harassing calls to family and references, late fees when not late
- Told to pay $15 per day after the late fee, harassing calls
- Never sent a contract, conflicting stories and repeated daily calls
- Payoff received May 31 by FedEx but Drive claims June 21
- Payoff amount inflated by $2,500 and false insurance lapse calls
- Cashed $2268 dealer check, yet told payment is late
- Thousands in fees and harassing calls to my job and family
- Told 6 months later that I missed a payment I had made
- Mischarged payments, $9.00 daily late fees and unauthorized withdrawals
- Never received loan paperwork or account number before repossession visit
- Full interest charged on early payoff of $7500 auto loan
- Repeated calls to my job and relatives after fraudulent deposits
- Calls to my job despite requests to stop led to my dismissal
- Repossession attempts and harassment of family and neighbors despite payments
- Calls to workplace, 24.95% rate, daily late charges and 25 minute holds