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Priceline Reviews & Complaints
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REVIEWS & COMPLAINTS637on USAComplaints · none in last 3 yrs · latest 2014
PHONE(877) 477-5807Customer service
WEBSITEpriceline.com
HEADQUARTERSNorwalk, CT
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 637 historical complaints about Priceline, published between 1999 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Booked 3 star hotel instead of the 4 star I wanted
- Billed for a ticket not issued within the promised 15 minutes
- Hotel search defaulted from luxury to resort and bid changed without notice
- Charged $680 for tickets never received or confirmed
- Hotel booked in a different zone than the one I chose
- Sent to Philadelphia instead of State College and charged twice
- Charged $424.99 for a hotel room after search froze and refreshed
- Charged $435 for a ticket when only comparing prices
- E-tickets issued outside our departure window and no changes allowed
- Itinerary arriving past midnight made tickets to Grand Junction useless
- Pop-up search froze my computer and booked tickets with seats scattered
- Hotel star rating changed to three star without my noticing
- Rental charged for three days instead of two, then cancellation fee
- Sent airline tickets I could not use and would not change them
- Card processed on second request without confirmation and booking not changeable
- Told a three year old could fly without ticket, refund refused
- Booked on small non-jet planes despite not checking the non-jet option
- Flight times turned my four day trip into a two day vacation
- Hotel search treated as a final reservation and billed without acceptance
- Charged $488.90 for two round trip tickets to Cleveland