Independent profile — not affiliated with Petco
Petco Reviews & Complaints
← Back to the full Petco profile
REVIEWS & COMPLAINTS134on USAComplaints · none in last 3 yrs · latest 2014
PHONE(877) 738-6742Customer service
WEBSITEpetco.com
HEADQUARTERSSan Diego, CA
PROFILE CHECKED2026-10-29
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 134 historical complaints about Petco, published between 2002 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Groomer Shaved Cavalier Spaniel's Paws Despite Clear Instructions
- Grooming Salon Employee Reports Mold, Rats and No Supplies
- New Kona Store Demands Address for Membership Discounts
- Guinea Pigs Sold as Two Females, Pregnancy and No Reimbursement
- Grooming special promised a cut, then accused me of lying
- Online order shipped to wrong address twice, blamed on me
- Buy 10 free bag program receipt wording misleading
- Forced add-on items, then refused refund for dead hamster
- Wrong fish, a sick rat, and a manager who retaliated
- Former manager says sick animals go untreated, staff hours cut
- Employee describes cut hours and neglected store animals
- Groomer refused big dog, then lied to corporate about profanity
- Cocker spaniel shaved to the skin instead of cocker cut
- Sick guinea pig left to die without seeing a vet
- Grooming appointment refused, teeth cleaning was only toothpaste
- Dog kept in warming cages all day, hospitalized 7 days
- Parrots in store neglected, never handled, toys never changed
- Bullied by management, then fired over the phone
- Parrots in sealed glass cages missing feathers and tails
- Golden retriever shaved completely after bath and trim visit