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Netspend Reviews & Complaints
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REVIEWS & COMPLAINTS211on USAComplaints · 1 in last 3 yrs
PHONE1-866-387-7363Customer Service
WEBSITEnetspend.com
HEADQUARTERSAustin, TX
PROFILE CHECKED2026-11-02
Reviews & Complaints on USAComplaints
211 complaints on USAComplaints, including 1 published in the last three years.
- Prepaid card declined despite sufficient funds on account
- Duplicate pending charges and negative balance after deposit
- Froze prepaid card and demanded Social Security card and license copies
- Billpay paid bills days late causing fees and a cut credit limit
- Refused to refund remaining balance without a $4.95 fee
- Card activation problems and account blocked
- Account blocked without warning and SSI deposit rejected
- Prepaid gift cards could not be deposited or used for airline tickets
- Four unauthorized $80 debits and promised credit never posted
- Deposit of $300 not credited and long customer service calls
- Would not transfer funds out and checks for $15,000 never arrived
- Site promoted PayPal funding but PayPal removed card and froze account
- Unauthorized charges on prepaid card were not stopped and $60 still missing
- Declined $50 transaction held for days and faxes demanded
- Prepaid travel card could not be reloaded with debit card as promised
- Debit card frozen after carpet store refund and receipts demanded
- Employer says $44,000 in employee direct deposits was withheld
- Fees and poor service after signing up for the fee plan
- Gift card lost value to monthly maintenance fees after six months
- Prepaid card deactivated while son traveled, with long calls and fees