I have been double billed for 3 months and customer service was so rude and refused to rectify the situation. My email wasn't working so my teenage daughter logged in under her email which prompted her to set up an account. She entered the same billing info so not sure why Netflix didn't realize we are the same account. They also checked to see that no streaming has occurred under my email. Customer service was robotic in their response which was basicly "Too Bad"... Hard to believe they treat customers this way!
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