I cancelled my DVD service in August and they said they have no record of it. I talked to Britton 87981 at the Portland Oregon Customer Service and he told me that he has records that state the last day I received a DVD "If we had no moon" was May 6th and mailed it back may 16 it was marked "Lost in the mail" (and that was not the first time that had happened).
I kept my streaming but cancelled the DVD service because I was tired of that happening and they continued to bill my credit card. I called today one and a half years and they told me that they can only credit me three months (even though they have in their records that I have not received a DVD in the mail since May). They told me that they do not have it in their records that I cancelled the DVD service.
Later I found the email where they gave me a partial credit for the remaining month after I cancelled the service. I called back and talked to Sam T. Wright. I assumed that the partial refund was proof enough, but according to customer service it was not. When I gave Netflix a reference number they told me that it referred to a lady named Amy Yates, (maybe her DVD service was interrupted, I have no idea.) The supervisor got on and sounded like a broken record, repeating the same script over and over, no matter what I said the response was. "I have decided that you will get a three month refund and I am being generous to you as according to our guidelines you are only entitled to one.
Yes I believe you called in and I see you have not received any of our DVD's since May. However, because we don't have a record of you canceling and no one put an explanation in the notes section as to why you got a refund on August 6 we feel that this is an appropriate compromise" I asked to speak with their manager they told me his name was Steve Anderson and he is not available to talk to me, that the phone line ends with a supervisors call, final decision. They gave me the following dead letter address to write my complaint. It is ironic that Reed Hastings, one of the founders of the company was inspired to create Netflix because he hated paying all of the late fees.
Netflix Inc.
100 winchester circle
Los Gatos, CA 95032
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