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Navient
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COMPLAINTS201
VERIFIED PHONE(888) 272-5543
LAST CHECKED2026-10-11
Complaints & Reviews on USAComplaints
USAComplaints currently maintains 201 historical complaints about Navient, published between 2000 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Account Disabled And Customer Service Unable To Help
- Payment Plan Not Honored And Repeated Past Due Calls
- Private Student Loans Lack Oversight And Fair Payment Rules
- Interest Calculation Makes Cosigned Loan Impossible To Pay Off
- Told grace period ended while in school, calls four times daily
- Parents report constant calls despite son paying monthly
- Check cashed and lost, dismissive customer service reps
- Cosigner credit ignored for 9.25 percent loan rate
- Payments applied days late costing extra interest
- Loan funds released without my signature, fraud packet never sent
- Automated calls flooding phone and high interest on loan
- Loan company refused to work with unemployed borrower
- Tax offset applied after payment counted as too early
- Refused to put private loans into forbearance, 15 calls daily
- Poor Treatment and Conflicting Answers About In-School Deferment
- No Electronic Bill Pay Accepted for Credit Card Payments
- Long Holds, Repeated Login Resets, and Poor Student Loan Service
- Calls Everyone You Know, Scares People, Charges Outrageous Fees
- Charged Thousands for Westwood Enrollment After Credits Did Not Transfer
- Tax Refunds Seized Twice While Loan Balance Not Credited