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COMPLAINTS201
VERIFIED PHONE(888) 272-5543
LAST CHECKED2026-10-11
Complaints & Reviews on USAComplaints
USAComplaints currently maintains 201 historical complaints about Navient, published between 2000 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Balance Went Up After Two Years of Payments and Info Withheld
- No Previous or Current Balance Shown in Loan Statements
- Consumer Report
- Paid 200 Monthly for 4 Years and Balance Never Dropped
- Automatic Payment Taken After Loan Was Paid in Full
- Interest Rates Keep Loan Balance From Dropping After 6 Years
- Told Loans Would Not Default Then Received Letter of Interception
- Rude Transfers and Wrong Dates on Payments From Customer Service
- Constant Calls to Cosigner Grandfather Despite Payments Being Made
- Payment Plan Miscalculated and 615 Taken Before Stated Date
- Cosigner Release Denied After Being Told 24 Payments Was Enough
- Up to Six Calls a Day From Collection Agency
- No Help With Payment Plan After Tax Offset
- Unworkable Interest-Only Payments and Dismissive Customer Service Agents
- No Response to Letter About Poor Customer Service
- Hours on Hold and Incorrect Balance Claims From Representatives
- Account Thrown Into Delinquency by Associate Error and Covered Up
- Loan for Incomplete Schooling Collected From Paychecks
- Statement Shows More Owed Than Original Principal Despite On-Time Payments
- Embezzlement of funds - Salliemae