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Navient
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COMPLAINTS201
VERIFIED PHONE(888) 272-5543
LAST CHECKED2026-10-11
Complaints & Reviews on USAComplaints
USAComplaints currently maintains 201 historical complaints about Navient, published between 2000 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Customer Service Gives Incorrect Information and Refuses Responsibility
- Many Complaints and Unprofessional Representatives Still Allowed to Operate
- Extremely Poor Site Design, Illogical Payment Options, Incompetent Customer Service
- Confusing Loan Misapplication, Threatening Calls and New Unexplained Loan
- Unresolved 4300 Dollar Error and Overseas Customer Service
- Financial Aid Refund Late Past Federal Deadline
- Private Loan Approved Despite Failing Eligibility Requirements
- Billing Issues and Condescending Customer Service
- Unclear Statements and Payment Sent to Wrong Address
- Paid $8,000 Yet Loan Balance Still $20,000
- Payment Due On Holiday Marked Late After Three Days
- Constant Calls About Payments While Unable To Pay
- Support Staff Cannot Answer Basic Questions About Loan Systems
- Cosigned Loans Misreported As Up To Date Then Past Due
- Sallie Mae is cause me to lose my job by false reporting
- Monthly Payment Too High And Rude Customer Service Comment
- Wrong Birthdate Entered And Locked Out Of Loan Documents
- Co-Signer Pressured For Past Due Amount Despite Approved Payment
- Payments Repeatedly Lost After Money Withdrawn From Bank
- Payments Reversed On Due Dates Causing Late Fees