Independent profile — not affiliated with National Collectors Mint

National Collectors Mint Reviews & Complaints

National Collector's Mint, Inc., of Purchase, New York, sells coins, tribute proofs and collectibles by website, phone and mail. This page lists its own return, refund and contact channels, the dispute terms it publishes, the FTC's 2013 settlement and the New York Attorney General's 2004-2005 action over 9/11 coin advertising, court dockets, and BBB and Trustpilot figures as displayed on October 26, 2026. 40 published complaint reports are linked to this profile.

REVIEWS & COMPLAINTS40on USAComplaints · none in last 3 yrs · latest 2012
PHONE1-800-452-4381Customer service and returns
WEBSITEncmint.com
HEADQUARTERSPurchase, NY
PROFILE CHECKED2026-10-26
Submit a Complaint Read reviews & complaints ↓ Call 1-800-452-4381 Official website ↗
EDITORIAL

Company Information

Legal name
National Collector's Mint, Inc.
Founded
1994
Business type
Direct-marketing seller of privately minted coins, tribute proofs, commemoratives and other collectibles, and of government and bullion-type coins, by website, phone and mail, with TV and online advertising
Website
ncmint.comSource: Company home page ncmint.com, checked 2026-10-26
Headquarters
Purchase, NYSource: Terms and Conditions, checked 2026-10-26

Registration and address. The FTC's 2013 stipulated order identifies National Collector's Mint, Inc. as a Delaware corporation. The company's Terms name it as the seller and give 2975 Westchester Ave, Ste 300, Purchase, NY 10577-2500. BBB lists the entity type as a corporation; its page data show business start September 1, 1994, incorporation November 3, 2004, and BBB file opened March 1, 2000. The company's About page says it was founded in 1994.

Website and contact. The official website is ncmint.com (www.nationalcollectorsmint.com redirects to it). Customer service: 1-800-452-4381, [email protected], and the contact form at ncmint.com/contact-us.

Affiliation statement. The company says it is not affiliated with, endorsed or licensed by the U.S. Government or the U.S. Mint. BBB: not accredited. Trustpilot page: unclaimed.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBBNational Collector's Mint, Inc., Purchase, NY
153 reviews · 21 complaints · BBB business grade A+ · average customer rating 4.18 / 5
Trustpilot
0 reviews
CONSUMER ALLEGATION

Reviews & Complaints on USAComplaints

USAComplaints currently maintains 40 historical complaints about National Collectors Mint, published between 2004 and 2012. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

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Contacts

Customer service & general contact

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Other contacts

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Locations

  • Headquarters2975 Westchester Avenue, Suite 300 Purchase NY 10577
  • Branch officeFMC Processing Center, 32 Railroad Avenue West Haven CT 06516
EDITORIAL

How to return an order, get a refund or dispute a charge

Returns and refunds. The Terms and Conditions page says purchases are protected by a "60-day, solid gold money back guarantee of purchase price": "simply send us your postage paid return within 60 days. We'll issue you a prompt exchange or refund of your purchase price." The FAQs add: returns must be in original condition and securely packaged, any bonus items received with the purchase "MUST be enclosed," the return form must be enclosed and the Merchandise Return Label affixed to the package, and the return goes with a copy of the invoice to FMC Processing Center, 32 Railroad Avenue, West Haven, CT 06516, with a note saying whether a refund or an exchange is wanted. The company suggests insured mail or insured UPS and keeping the shipping receipt. For returns with a total value over $500 the FAQs describe a Return Merchandise Authorization (RMA) number from customer service at 1-800-452-4381 (Monday to Friday, 9 am to 6 pm ET); returns over $500 without one "may be delayed in processing." For items that arrive damaged, the FAQs say the replacement is sent after the damaged merchandise is returned to the same address.

Two time limits on the company's own pages. The Terms also say the agreement "starts when you accept," which includes keeping the product "for more than 30 days," and that someone who does not accept "must return the product in its original condition within 30 days after receipt"; "if you request it, we will credit your account in full for the product, shipping and handling, and your reasonable cost to return." The 60-day guarantee and the 30-day acceptance period appear on the same Terms page; the page does not say how they relate, so ask customer service which one applies to your order. For customers past 60 days, the FAQs offer an exchange (not a refund) if the merchandise is in original condition.

Read the rest of this section

Cancelling or changing an order. In the Terms, FAQs and contact page read on October 26, 2026, no step-by-step procedure for cancelling an order before it ships was found. The company lists customer service by phone (1-800-452-4381, Monday to Friday, 9 am to 6 pm ET), the email [email protected] (Privacy Policy) and a contact form with an order-number field. The FAQs say orders take 10-14 business days (2-3 weeks) to process and arrive, with overnight or 2-day shipping offered for an extra charge on credit-card and online orders. The home page carries a "Delivery Delays" banner linking to a shipping-delays message that mentions carrier delays and supply-chain problems.

Charges you did not expect. Complainants on this site describe being charged for items they say they did not order or for amounts above what they expected (see the complaint section). If a charge on your card looks wrong, the FTC's consumer page says to write to the card issuer at its billing-inquiries address, so the letter reaches the issuer within 60 days after the first bill with the error was sent; the issuer must acknowledge in writing within 30 days. Keep order confirmations, the invoice and any correspondence with the seller.

If the seller does not resolve it. The Terms require disputes to go to individual arbitration under the American Arbitration Association's consumer procedures, after a written Notice of Dispute to National Collector's Mint, Inc., 2975 Westchester Ave, Ste 300, Purchase, NY 10577-2500 and a 30-day cure period; for a non-frivolous claim up to $25,000 the company says it will pay the arbitration costs. The Privacy Policy has a separate arbitration clause (JAMS) for disputes about that policy. Other routes: report to the FTC at reportfraud.ftc.gov; the New York Attorney General's office lists a complaint line at 1-800-771-7755 on ag.ny.gov.

EDITORIAL

Complaint record: this site, BBB and Trustpilot

40 published complaint reports are linked to this profile. The linked posts were published on this site between 2004 and 2012; they are individual accounts from people who describe ordering after TV advertising, mailers or the website. Topics complainants raise include: the advertised silver or gold content and legal status of commemorative and tribute coins (including 9/11 coins); charges for items or amounts they say they did not order; orders they say never arrived or were charged twice; difficulty reaching customer service by phone or email; and refunds or returns. These are consumers' accounts, not findings.

BBB (as displayed on October 26, 2026). The BBB profile for National Collector's Mint, Inc., Purchase, NY shows a BBB rating of A+ and says the business is not BBB Accredited. The complaints tab shows 21 complaints in the last 3 years and 3 in the last 12 months. The reviews tab shows 4.18 out of 5 stars, an average of 153 customer reviews; BBB states that customer reviews are not used in its letter grade. BBB's page data show a file opened on March 1, 2000, business start on September 1, 1994 and incorporation on November 3, 2004, and list Avram C. Freedberg as president.

Trustpilot (as displayed on October 26, 2026). The page for www.ncmint.com is an unclaimed profile showing 0 reviews.

Other sources. The company's own pages do not publish complaint statistics. The 2013 FTC order and the 2004-2005 New York Attorney General action are described in the regulator section; court dockets are described in the litigation section.

EDITORIAL

Regulator actions: FTC (2013) and New York Attorney General (2004-2005)

FTC, 2013. On January 17, 2013 the FTC announced that National Collector's Mint, Inc. and its president, Avram C. Freedberg, had agreed to settle FTC charges for $750,000. The FTC's release says the complaint alleged that the defendants falsely claimed their 9/11 coins were "exclusively authorized," charged consumers for items they never ordered, and failed to mark imitation items "COPY" as the Hobby Protection Act requires. The release says the complaint "is not a finding or ruling that the defendant has actually violated the law." The Stipulated Permanent Injunction and Final Order (S.D.N.Y. No. 13-cv-00345; docket entry signed by Judge Naomi Reice Buchwald on January 17, 2013) enters judgment for the Commission against the defendants, jointly and severally, of $750,000 for equitable monetary relief including consumer restitution, and says the defendants "neither admit nor deny any of the allegations in the Complaint" (except jurisdictional facts). The FTC describes the order as permanently barring misrepresentation of material facts about any product or service, requiring clear disclosure of total costs, fees, refund policy and material conditions on any "Satisfaction Guarantee" before a customer agrees to pay, and barring violations of the Telemarketing Sales Rule, the Unordered Merchandise Statute and the Hobby Protection Act.

New York Attorney General, 2004-2005. On October 13, 2004 NBC News reported that then-Attorney General Eliot Spitzer had obtained a temporary order from a New York state court halting sales of a "Freedom Tower Silver Dollar" while his civil suit was pending; the AG alleged the coin was silver-plated rather than nearly pure silver and that claims about its legal status were false, and sought civil penalties, restitution and clearer disclosures. The report says a spokesman for the company did not immediately respond to a request for comment. In October 2005 the E-Sylum (a numismatic newsletter), quoting a ConsumerAffairs.com report, said New York Supreme Court Justice Thomas McNamara ordered the company to pay civil penalties totaling $369,510 and that the company had already refunded more than $2 million to consumers; the same item says whether the silver came from Ground Zero was not at issue in the lawsuit. We did not locate the court's order itself or the Attorney General's own press release, so these details are as reported by those outlets.

Checked on October 26, 2026: no other regulator action against the company was identified in the sources checked (FTC press release and docket, court dockets listed below, news search).

EDITORIAL

Court dockets

Court dockets found on CourtListener for National Collector's Mint, Inc. as a named party (checked October 26, 2026):

  • FTC v. National Collector's Mint, Inc. and Avram C. Freedberg (S.D.N.Y. No. 1:13-cv-00345): complaint filed January 15, 2013; stipulated final order and judgment for $750,000 entered January 17, 2013 (details in the regulator section).
  • DeMarco v. National Collector's Mint, Inc. (S.D.N.Y. No. 7:04-cv-09206): filed November 19, 2004. A Revised Order and Final Judgment dated March 2, 2006 approves a class settlement (Stipulation and Agreement of Settlement dated September 19, 2005) as "fair, just, reasonable, adequate," dismisses the complaint with prejudice, and awards class counsel $135,000 in fees and $4,785.73 in expenses, payable by the company. The docket text read does not state the claims or the benefits to class members.
  • Thomas v. National Collector's Mint, Inc. (S.D. Tex. No. 4:18-cv-00348): filed February 7, 2018. The docket shows an order of December 21, 2018 on an unopposed motion concerning StratusCom Corporation's consent to arbitrate, and on December 28, 2018 a memorandum order dismissing the action and a final judgment stating the action is "dismissed without prejudice." The docket text read does not state the claims.

The Terms and Conditions contain an individual-arbitration and class-action-waiver clause for new disputes with the company.

PUBLIC RECORD

Court & Public Records

Federal Trade Commission v. National Collector's Mint, Inc. and Avram C. Freedberg

Judgment

U.S. District Court, S.D. New YorkDocket No. 1:13-cv-00345Source ↗

Judgment entered

Complaint filed January 15, 2013. The docket shows a Stipulated Permanent Injunction and Final Order and Judgment in favor of the FTC against the company and Mr. Freedberg in the amount of $750,000, signed by Judge Naomi Reice Buchwald on January 17, 2013. The order says the defendants neither admit nor deny the allegations in the complaint.

DeMarco v. National Collector's Mint, Inc.

Settled

U.S. District Court, S.D. New YorkDocket No. 7:04-cv-09206Source ↗

Settled

A Revised Order and Final Judgment dated March 2, 2006 approves a class settlement and dismisses the complaint with prejudice; class counsel was awarded $135,000 in fees and $4,785.73 in expenses payable by the company. The docket text read does not state the claims or the benefits to class members.

Thomas v. National Collector's Mint, Inc.

Dismissed

U.S. District Court, S.D. TexasDocket No. 4:18-cv-00348Source ↗

Dismissed

On December 28, 2018 the court entered a memorandum order dismissing the action and a final judgment stating the action is dismissed without prejudice. The docket text read does not state the claims.

EDITORIAL

Who National Collector's Mint is and what it sells

Business. National Collector's Mint, Inc. sells coins and collectibles through its website ncmint.com, by phone and by mail. Its About page (company statement) says it is "a nationally recognized coin and collectibles company located in Purchase, NY," "founded in 1994," and "a company of more than 50 people," and that former U.S. Congressman Barry Goldwater, Jr. and Angela Marie (Bay) Buchanan "co-chair our Board of Advisors and serve as spokespeople." It says it sells U.S. coins and "non-circulating legal tender coins and exclusive tribute proofs" and has been a licensee of General Motors, Ford, Chrysler and the Ronald Reagan Presidential Foundation. The site's home page says the company "is an independent, private corporation not affiliated with, endorsed or licensed by the U.S. Government or the U.S. Mint" and that all tributes to original coins "contain the 'copy' designation as mandated by federal law."

What tribute proofs are, in the company's words. The FAQs say tribute proofs "recreate the beauty and detail of" famous coins and that, "while these privately minted proofs have no monetary value, they do have tremendous collectible appeal. Most are struck in bronze, then clad in 24 KT gold or .999 Pure Silver." Check each product page for what a given item is made of and whether it is a copy or a coin of a government mint.

Ordering and payment. The FAQs list Visa, MasterCard, American Express, Discover, Visa/MasterCard debit cards, wire transfers and check-by-telephone; mail orders accept money orders and checks. Items may carry per-order limits. The "Dividend Dollars" program gives one Dividend Dollar per $20 of qualifying purchases, usable for up to 50% of a future order (some sale items excluded).

Management and address. BBB lists Mr. Avram C. Freedberg as president; the FTC's 2013 case named him individually and as an officer of the company. The company's address is 2975 Westchester Avenue, Suite 300, Purchase, NY. A 2005 newsletter report described the company as based in Port Chester, New York, and complaints on this site from 2004-2012 give Port Chester and West Haven, CT addresses.

EDITORIAL

Frequently Asked Questions

How do I return an order to National Collector's Mint?

The company's FAQs say to return items in original condition, securely packed, with any bonus items, the enclosed return form and the Merchandise Return Label affixed, plus a copy of the invoice and a note saying refund or exchange, to FMC Processing Center, 32 Railroad Avenue, West Haven, CT 06516. For returns over $500 the FAQs describe getting an RMA number from customer service at 1-800-452-4381 (Monday to Friday, 9 am to 6 pm ET).

What is the 60-day money back guarantee?

The Terms say purchases are covered by a 60-day "solid gold money back guarantee of purchase price": send the postage-paid return within 60 days for an exchange or refund. The same Terms page also says that a customer who does not accept the terms must return the product in original condition within 30 days after receipt; the page does not explain how the two periods relate, so confirm with customer service which applies. After 60 days the FAQs offer an exchange if the merchandise is in original condition.

How do I contact National Collector's Mint customer service?

The company publishes 1-800-452-4381 (customer service, Monday to Friday, 9 am to 6 pm ET), a VIP sales line at 1-888-462-6468, the email [email protected] in its Privacy Policy, a contact form at ncmint.com/contact-us, and a mailing address of 2975 Westchester Avenue, Suite 300, Purchase, NY 10577.

Can I cancel an order before it ships?

In the Terms, FAQs and contact page read on October 26, 2026, no cancellation procedure for unshipped orders was found. The FAQs say orders take 10-14 business days to process and arrive. The company lists phone, email and a contact form with an order-number field as ways to reach customer service.

What can I do about a charge I did not expect?

Complainants on this site describe charges for items or amounts they say they did not order. The FTC's consumer page says to dispute a credit-card billing error in writing to the issuer's billing-inquiries address so it arrives within 60 days after the first bill with the error was sent; the issuer must acknowledge within 30 days. The FTC's 2013 order with the company bars violations of the Unordered Merchandise Statute and requires clear disclosure of total costs before payment, without any admission of the allegations by the defendants.

What was the FTC's 2013 case against National Collector's Mint?

The FTC's January 17, 2013 release says National Collector's Mint, Inc. and its president agreed to a $750,000 settlement of charges that they falsely claimed 9/11 coins were "exclusively authorized," charged consumers for items they never ordered, and failed to mark imitation items "COPY." The stipulated order says the defendants neither admit nor deny the allegations; the S.D.N.Y. docket shows judgment entered January 17, 2013.

Did the New York Attorney General act against the company?

NBC News reported on October 13, 2004 that Attorney General Eliot Spitzer obtained a temporary court order halting sales of a "Freedom Tower Silver Dollar" pending his civil suit. The E-Sylum newsletter reported in October 2005, quoting ConsumerAffairs.com, that a New York Supreme Court justice ordered civil penalties of $369,510 and that the company had already refunded more than $2 million. The court order itself was not located.

Is National Collector's Mint the U.S. Mint?

The company's home page says it is an independent, private corporation not affiliated with, endorsed or licensed by the U.S. Government or the U.S. Mint, and that tributes to original coins carry the "copy" designation. Its FAQs describe tribute proofs as privately minted proofs that have no monetary value.

What do BBB and Trustpilot show for National Collector's Mint?

As displayed on October 26, 2026: the BBB profile for National Collector's Mint, Inc., Purchase, NY shows rating A+, not accredited, 21 complaints in the last 3 years and 3 in the last 12 months, and 4.18 of 5 from an average of 153 customer reviews. The Trustpilot page for www.ncmint.com is unclaimed with 0 reviews.