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REVIEWS & COMPLAINTS219on USAComplaints · 1 in last 3 yrs
PHONE1-800-289-6229Macy's Customer Care
WEBSITEmacys.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-03
Reviews & Complaints on USAComplaints
219 complaints on USAComplaints, including 1 published in the last three years.
- Employee With Eye Disease Fired for Drinking Leaking Water
- Couch Lost Shape After Months, Warranty Refused
- Cashier Charged Purchase to Store Card Instead of Debit
- Crushed Online Order Replacement Never Arrived Before Christmas
- Surcharge Added to Shipping That Was Supposed to Be Free
- Customer Service Calls Routed to India, Hard to Understand
- West Oaks Mall Employee Describes Hostile Work Environment
- Job Interview Held on Sales Floor With Unprepared Manager
- Return Refused After Tags Accidentally Pulled Off Clothes
- Coat on 50 Percent Off Rack Rang Up at Full Price
- Top Ruined After One Machine Wash Despite Washable Label
- Department Manager Favors Some Employees With Extra Register Time
- Job Interviews and Contract Followed by No Contact or Work
- Extended Warranty Denied for Leather Recliner Blemish
- Fall Injury at Store and Dispute Over Settlement Offer
- Son's Purchase Declined After Past Due Payments Were Made
- Mattress Delivery Canceled Morning Of, Manager Never Called Back
- Cashier Stuffed Shirts Into Bag and Refused to Help
- Defective Hotel Collection Bed
- Dinnerware Order Missing Three Place Settings After Months