Hi, Kroger! Me again! Let's review our one month "anniversary", shall we? -I leave my wallet at the 11th St. Store here in the Heights in Houston due to a problem with a homeless man and security and trying to get out of a bad situation quickly at Jesus' cashier station (yes, I know my cashier... I even know he works only till 1 P.M., so I never see him in the afternoon-By 2 P.M. I miss my wallet, go back to your Customer Service where an employee gives me a blank look and shows me a box full of junk which is the "lost and found"... I decide to talk to Jesus the next morning... I go home, reassured that Jesus has put my wallet in a special safe place.-The next morning, I see Jesus and he reassures me my wallet is at Customer Service-Once again, I get a blank look and the box full of junk is shown to me again-The stalling begins... Until I insist someone tell me what is going on-I am told that my wallet has been thrown away (!!!), the cash in my wallet has been returned to the cash drawer, my credit cards have been cut up and my driver's license has been mailed back to meI then accept $40 from the Kroger manager, because at this point my husband is out of town working on a movie "A Night in Old Mexico" and I have no way to replace my credit cards until he returns on Friday (and this would be Wednesday)-so during my daughter's first week back at school, I now have only $40 to possibly fill up my gas tank until Friday-I pray for no emergencies as I am so out of luck-I talk to a nice Kroger main office person, Elizabeth Hulding who offers me $30 on my Kroger Plus card for emergency groceries. I accept, because at this point I believe my local Kroger manager that it is all a big mistake-Now, here we are. One month later. No driver's license in the mail. I did manage to touch base with Rob Hamilton, who apparently thinks it's OK to yell at customers and tell me that Kroger "did me a favor". He said he reviewed the video tape and assured me it was only $3 in my wallet (I'm fairly sure it was more like $15), but here's a even funnier point: I asked him if he could see my social security card and he said "No, the video was too grainy". How did he even know it was my wallet? -I checked with all the attorney friends I know and they basically said that Kroger has an entire phalanx of attorneys and that if my Kroger manager had personally attacked me physically in the store, they could prove it was my fault-Here's an even funnier story: A good friend of mine left her ENTIRE PURSE OUTSIDE a Costco here in Houston for the same 5 hour period, and the lovely manager there actually saved it for her until she gets back-Here's an even more funny story: I plan to contact everyone I know, everywhere I can until I get my driver's license back. Yes, I can't do anything legally because you all have me outgunned, but I can let everyone know how awful Kroger treats its 20-year customers.
I would like my driver's license back. Soon.
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