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JustAnswer Reviews & Complaints
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REVIEWS & COMPLAINTS295on USAComplaints · 3 in last 3 yrs
PHONE1-800-300-8955Customer Care
WEBSITEjustanswer.com
PROFILE CHECKED2026-10-27
Reviews & Complaints on USAComplaints
295 complaints on USAComplaints, including 3 published in the last three years.
- Held for an hour waiting for expert then deposit was taken
- Didn't answer difficult question, cancelled subscription instead!
- Incomplete answers and technician referral never followed up
- Billed $24 for instructions found through Google without prior notice
- Paid repeatedly but never got an answer to my question
- Refund given as site credit instead of promised money back
- Email address declared invalid and charged $18 twice with no answer
- Set up for recurring $63 monthly charge after one question
- Support operator offered no help and company gives no address
- Paid $44, waited ten hours and customer service line hangs up
- Toxicology answer not given but charged $18 twice with no contact info
- Payment taken although service was not used this month
- Unapproved $18 charge posted on 6/22/10
- Correct answers on engine and transmission repair questions
- Enrolled in unlimited subscription with no working way to unsubscribe
- No reply from vet expert in emergency and only partial refund
- Never heard back after authorizing $13 charge for TV question
- Charged $210 in one day after authorizing one $68 payment
- Charged $15 on three statements for one question
- Charged $16 for Photoshop Elements question with no answer