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JPMorgan Chase Reviews & Complaints
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REVIEWS & COMPLAINTS1,568on USAComplaints · 1 in last 3 yrs
PHONE1-800-935-9935Personal banking customer service
WEBSITEchase.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
1,568 complaints on USAComplaints, including 1 published in the last three years.
- Account frozen and closed with $706.99 held, branch staff unhelpful
- Zero percent APR card jumped to 24.24% after being slightly over limit
- Letter claims $42 past due on credit card account I never had
- WaMu card rate raised from 18% to 26% with no notice
- Backdoor $10 monthly finance charge on promotional 3.99% balance
- Fixed 3.99% loan terms changed with higher payback rate and annual fee
- Default rate of 27.24% after missed online payment during emergency room visit
- Life-of-balance 3.9% rate changed with $10 transaction fee and higher minimum
- Late fee charged for payment made after 4pm cutoff and rude service
- Reports false balances and cancelled debt without proving the account
- Loan modification refused after income drop, facing bankruptcy
- Card rate increase despite perfect payment history and high credit rating
- Car repossessed over $175.42 past due and employee allegedly demanded cash
- Charged $976.39 deferred interest after one missed payment despite paying ahead
- Told modification possible until sheriff sale, then denied due to income
- Added $10 monthly service fee on promotional fixed-rate balance
- APR rose from 11.94% to 27.24% after WaMu card takeover
- Divorce-assigned card debt: forms ignored and nonstop collection calls
- Paid $1,225 for loan modification that only lowered payment by $87
- $10 monthly service charge and tripled minimum payment on 3.99% balance