Promised many times to correct account.
First time is a mistake
5 times is incompetence
Continued charges after account has been paid in full for over 7 months.
Documented and verified by Chase. Proof and verification that this account was paid in full. Chase has full knowledge and documentation that this account has a zero balance.
We have been promised over and over Chase would correct this and update the account to show it was paid off over 7 months ago.
Intentional Fraud
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