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REVIEWS & COMPLAINTS172on USAComplaints · 1 in last 3 yrs
WEBSITEhotels.com
HEADQUARTERSSeattle, WA
PROFILE CHECKED2026-11-02
Reviews & Complaints on USAComplaints
172 complaints on USAComplaints, including 1 published in the last three years.
- Partial $43.22 refund instead of promised price match
- Suite promised with sleeper sofa but room had two beds
- Price guarantee refused on identical Keystone condo room
- Charged $62.26 more than displayed price, claimed pounds
- Lost $600 in prepaid Mastercard rebates offered by site
- Ian Travel Double billing $1176 for the same hotel reservation
- No bed provided and overseas agents with fake names
- Non-smoking room unavailable and refund refused
- Extra $171.90 IAN Travel charge on phone hotel booking
- Would not let us cancel a hotel reservation made to the wrong city
- Charge from IAN Travel Services for reservation never made
- Refund of price difference refused after cheaper hotel rate found
- Cancellation fee charged and reward free night denied
- Charged twice by IAN Travel Services for Despegar booking
- Double payment not refunded and wrong same-name hotel
- Phone rate quote omitted extra Travelnow charges
- Holiday Inn pool closed, no refund via third-party booking
- Rate rose by $60 per night during Minneapolis booking
- Price match guarantee refused after hotel charged less
- Marriott second-night reservation cancelled without notice