Independent profile — not affiliated with Hotels.com
Hotels.com
← Back to the full Hotels.com profile
COMPLAINTS161
VERIFIED PHONE—
LAST CHECKED2026-09-27
Complaints & Reviews on USAComplaints
161 complaints on USAComplaints, including 1 published in the last three years.
- Confirmation listed wrong guests, extra charges for third adult and child
- Reservation missing days before trip to a wedding
- Cancellations result in lost money, time, and energy - customer care
- Cancellation refund taken back after bank dispute over hotel terms
- Hotel bucks vouchers never arrived after overcharge refund dispute
- Overcharged $175 for a room that cost them only $135
- Price match guarantee refused and agent lied
- Charged full price for unusable booking and new reservation
- Free night, gift card and price match all unfulfilled
- Moldy dirty room at Los Angeles Howard Johnson
- Hotel had no record of paid reservation, 41 minutes on calls
- Travelodge refused booking over unpaid Hotels.com account
- Non-cancellable bookings and no real discount
- Nine hotel reservations with unpaid 10% commission
- Cancellation penalty hidden in small print
- Charged $334 in full for cancelled Kings Hotel stay
- Refund denied after storm-night rooms were unavailable
- Confirmation showed higher rate than quoted by phone
- Partial $43.22 refund instead of promised price match
- Suite promised with sleeper sofa but room had two beds