Independent profile — not affiliated with Hotels.com
Hotels.com
← Back to the full Hotels.com profile
COMPLAINTS207
VERIFIED PHONE—
LAST CHECKED2026-09-27
Complaints & Reviews on USAComplaints
207 complaints on USAComplaints, including 1 published in the last three years.
- Discount fraud
- Hotels_com Hotels.com Provides Zero Customer Service or Assistance - would rather charge you fees then help
- Liars! Promised a Kindle, never gave it
- Kindle deal is a bait and switch scam
- Moved to overpriced hotel internet
- Ipped off
- Not matching lower prices
- Not matching lower prices
- Claim they do not charge a cancellation fee, when in fact, by keeping the money instead of refunding, IT IS A CANCELLATION FEE.internet
- Agreed that I was due a refund, but did not send Internet
- Hotels.com is a nightmare company. They are not honest, price guarantee is phoney, customer service will not answer the phone, and reps that work the phone lines are unreliable/misleading. Reward Po Internet
- No real discounts in most cases
- Credit card fraud
- Misleading - Billed higher amount that what was quoted
- Customer Service
- Unauthorized transaction
- Unauthorized transaction
- They don't honor their own promotions
- Does Not Honor Its Price Match Policy
- Tell you a price on the phone and get confirmation of WAY more! Waste of time!