Funny how there is a lady who had the exact problem with BB/Geek Squad. AND, BB/Geek Squad quoted the same paragraphs of the complaint to me. PROBLEM is they do not quote the other parts of the agreement that are conflicting and do not benefit BB or Geek Squad.
I had brought in my lap top because of a line down my screen and when I wen to pick it up there was no operating system because the hard drive had been replaced.
I read the rebuttals on the other complaint. It makes me so angry that the company only points out the parts of the agreement which benefit them. The agreement absolutely contradicts itself and therefore, as far as I am concerned, it is not a valid contract/agreement.
No. 2 of the agreement does say that I authorized BB/Geek Squad to repair defective parts.
HOWEVER: No. 1 states that I authorized BB/Geek Squad to repair my computer as REQUESTED.
It also states that I would receive a phone call if the cost of the repair exceeds my authorized limit. I did not authorize a limit. But, in order have my operating system replaced, my programs installed, (as paid for when I originally purchased the lap top) all songs that I paid for, all DVD movies I paid for and other misc. Itmes that can and cannot be replaced - I would have to pay for the services and replacements that would cost me money that I DID NOT authorize.
I refused to accept the lap top because I was NOT going to sign a repair form stating I was satisfied with the repairs when I could not even turn on the system to see if the screen had been fixed. I was absolutely assured, and the store has never disagreed, that my lap top would be safe from any disposal or distruction. That in fact, I could leave the lap top in the store until a final resolution. That there were notes and all the employees had knowledge of the problem.
On to No. 10 of the agreement which BB/Geek Squad love to quote. First it states that I waive any claim against the loss of any data and photographs. I asked the Geek Squad Agent to define "data" and if it included programs. He stated "NO" that it included documents and photographs. I told him that No. 10 therefore, does not apply to me. He then stated that at times "data" does include programs. When asked how a customer is to know when it does and does not — he had no answer.
I then told him that regardless of the definition - I DID NOT LOSE MY DATA. Best Buy/Geek Squad STOLE MY DATA when they removed my hard drive with out contacting me first for the repairs. And, No. 10 states any loss of data. It does not state EVERYTHING including the operating system!
Furthermore, not one person at BB or Geek Squad could tell me what was wrong with my hard drive. They simply stated that every computer is put through a 4 point diag. Test and that their best guess was something came up that said it needed to be replaced. But that if I had not had the warranty/PSP then I would have received a phone call regarding what was wrong and to receive authorization to replace the hard drive. WHERE IS THAT IN THE AGREEMENT!!!
I had requested the return of my hard drive and was told it had been distroyed.
PROBLEM:
Geek Squad cannot prove there was anything wrong with my hard drive nor can they provide proof my old hard drive had been distroyed.
PROBLEM:
In the meantime which I was trying to find out what happened to my hard drive, I was told an employee disposed of my lap top. I have been tossed back and forth from corporate to the store.
Then I am given a gift card for very little of what I paid for my computer. I purchased a new computer and paid the difference. Geek Squad agreed to make recovery disks for me and to down load programs.
I went to pick it up and now the General Manager and Manager state that I must sign a release which basically releases BB/Geek Squad and everything and anything I have every purchased from the store and against any problems I may have if someone did in fact steal my hard drive.
I refused to sign and stated I had a receipt which states I paid for and own the lap top.
PROBLEM:
BB refuses to give me my lap top until I sign their release. Isn't that blackmail or extortion or theft??? Something???
I have given in and given in to Best Buy. They have worn me down so many times but this is it. A person can take only so much before its time to fight back!!!
Wish me luck!
Jo
Windsor, Virginia
U.S.A.
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