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DIRECTV Reviews & Complaints
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REVIEWS & COMPLAINTS3,761on USAComplaints · 1 in last 3 yrs
PHONE800-531-5000Customer service
WEBSITEdirectv.com
HEADQUARTERSEl Segundo, CA
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
3,761 complaints on USAComplaints, including 1 published in the last three years.
- Genie receiver replacement requires shipping at my own cost
- Bundle offer misrepresented and $469.85 fee after three days
- Two unauthorized charges totaling $840 on mother's card
- Sound and picture drop out and technician visit now costs $49.95
- Bank account accessed up to a year later and arbitration clause
- Early cancellation penalty after tree-blocked signal repairs failed
- $1,889.43 in hardware and service charges on account I never opened
- Genie system freezes weekly and bill raised on two-year contract
- Told I owe a bill that shows a zero balance
- Account debited $416.52 after repeated requests to suspend service
- Someone else's bill of $290.30 taken from my account
- Charged for repairs of faulty installation, then collections
- Rate raised from $87.97 to $104.23 for old plan
- Bill over $90 with no premium channels and shrinking rebate
- UFC pay-per-view feed cut off before main event
- Early termination and box fees after only three months
- Unhelpful representatives and return boxes sent to wrong address
- Contract extended two years without notice after receiver added
- $233 charge to move service to new home
- Told no transfer cost, then charged $250 to move service