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Comcast / Xfinity Reviews & Complaints
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REVIEWS & COMPLAINTS1,248on USAComplaints · none in last 3 yrs · latest 2015
WEBSITExfinity.com
HEADQUARTERSPhiladelphia, PA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 1,248 historical complaints about Comcast / Xfinity, published between 2001 and 2015. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Missed Technician Appointment and $49.99 Service Fee
- Quoted Bill Amount Did Not Match Later Bills
- Service Cut Off Over $12, Then Billed $300 From Old Bill
- Contractor Installs Left Heavy Packet Loss and Missed Appointments
- Three Days Unable to Reach Support and Unpublished Office Numbers
- Promised DSL Service Never Delivered After Paying for Modem
- Frequent Outages, Slow Outage Reporting and No Rebates Under 24 Hours
- Service Cut Off Over On Demand Adult Charges I Never Ordered
- Intermittent Internet Since Installation, Hung Up On and Refund Refused
- Triple Play Installation Missed and Pushed Back Nearly a Week
- Promised Call Features Unavailable, Outages and Phone Number Release Blocked
- Told to Keep Cable Box On, TV Circuit Board Burned Out Twice
- Services Shut Off Three Days After Paying Bill in Cash
- Charged for Digital Service That Was Cut Off for Late Payment
- Rate Raised After Cancelling TV, Modem Rental Charged After Return
- Pixelated Channels, Long Hold Times and Disconnected Support Calls
- Internet Speed Dropped 75 Percent With No Explanation or Fix
- TV Guide Channel Moved to Digital Only While Rates Rise
- Account Repeatedly Reopened by Former Roommate and Refund Withheld
- Internet Outage Caused by Their Upgrade and False Modem Charge