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Citibank Reviews & Complaints
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REVIEWS & COMPLAINTS929on USAComplaints · 3 in last 3 yrs
WEBSITEciti.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
929 complaints on USAComplaints, including 3 published in the last three years.
- APR not reduced after 12 months, raised for missed payment
- PMI cancellation denied as LTV requirement keeps changing
- Bi-weekly plan fees from third party and loan modification ratio
- Rate raised to 29.99% after 19 years of on-time payments
- Missed tax payment taken from escrow twice, escrow now negative
- Chargeback of $380 refused after merchant failed to deliver
- $38,000 storm insurance funds withheld until contractor receipts
- PaymentAid charge added to statement without written permission
- Online card payments posted after due date, finance charges added
- Overseas Customer Service Has No Idea What Is Happening
- Interest raised to 29% after one missed payment while abroad
- Shell card closed after ten years of on-time payments
- Homeowner assistance application stalled since April 14
- Deployed Navy son's retail card closed after a year unused
- 0% card charged finance charges after online payment was blocked
- Back-dated escrow refund check led to police fraud report
- On hold fifty minutes waiting on Homeowner Assistance status
- Credit protector pushed by telemarketer, cancellation refused
- Loan modification case closed over hardship letter sent twice
- Unclaimed funds letter demands $1500 to process payment