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AT&T Reviews & Complaints
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REVIEWS & COMPLAINTS2,965on USAComplaints · 2 in last 3 yrs
PHONE800.288.2020Internet
WEBSITEatt.com
HEADQUARTERSDallas, TX
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
2,965 complaints on USAComplaints, including 2 published in the last three years.
- Retention offers carry hidden 12-month contract extensions
- Wrong phone shipped, then suspension, collections and reactivation fees
- Added fees block release from contract despite agreeing to pay
- Plan switch never made, extra charges and refund refused after cancelling
- Confirmed 20/12 program not honored and $25 credited as payment
- Told of mobile-to-mobile plan, then bill near $900
- Charged roaming despite promise of none after move to Colorado
- Charged $900 in roaming fees on phones with no roaming
- Billed $1300 after wrong plan number was set on the contract
- Final bill more than doubled by collection fees after refusal to pay
- Repeated shut-offs from payment processing errors and reinstatement fees
- Roaming charged in an area marked no-roaming on the plan map
- Sent to collections and told to pay collection fees after cancelling
- Roaming charged despite promise and unexplained adjustments on cancellation
- Rip-off!
- Unauthorized withdrawal, bounced-payment fees and false past-due claims after complaints
- Roaming charges of $662 in Puerto Rico despite agent assurance
- Local plan assigned after move, then $2,300 bill and collection letters
- Plan changed without consent and customer accused of lying
- Two termination fees demanded after signing one contract