E-Mail Message to Cingular, Last offer, 50% of bill, Amber Connell Cingular Wireless Office of the President
Dear Amber Connell;
Thank you for taking the time to correspond with me
My problem first started when I added a third phone to my calling plan. The phone was ordered via internet. Without going into great detail, the plan I was put on wasn't the one I was informed that I had. After reviewing my first bill with the third phone and going over the detail billing, I was on a different plan than what I was informed. I called customer service and the representative corrected the problem, I thought. She also started my weekend & night at 19:00 hrs and informed me it would start the 8th of March. I also made a payment online from the balance she gave me, 188.00 dollars I believe. The next month billing was 1300., again incorrect plan. There was no misunderstanding on my part, I want no credits, are as one representative said that they would meet me half way.
I just want to pay for the plan usages I was supposed to have, nothing more are less. I hope we can resolve this matter; I would like nothing more than to turn all three phones back on. I have less than ten days before I'm locked into a contract with another wireless provider.
P. SI have a copy of the Cingular Service Agreement that came with the phone I ordered off internet. Joel (I'm pretty sure it was Joel Gage) had me cross out the rate plan and write in another plan number at the top under monthly plan & promotions. He informed me that if I decided to add this rate plan & phone this would be my plan per I discussion. One of my many calls to customer service I informed them to look at my contract, I was always told that they couldn't access it. If you would like a copy please e-mail me with your fax number.
Here is a copy of a e-mail message I sent to Joel at customer
service.
Original Message
From: David [mailto: XXXXXXXXXXX]
Sent: Saturday, April 10 1:00 PM
To: 'joel. [email protected]'
Subject: Thanks
I have contacted a customer representative about my contract with your company several times. Due to the ignorance, of your employees, I have a wireless bill of $1300. I have been a customer with Cingular Wireless since 1989. Thanks Joel, you totally screwed up my cell phone service. I went over the plan with you & you gave me the plan number to write on the contract for 903-821-XXXX. You said ever thing would remain the same except the calling time would start at 7pm till 7am. Following that, we reviewed the plan for a second time5000 Night Weekend, 7pm till 7pm, Family ties (unlimited) phone to phone (Cingular Serv.) I also increased my anytime minutes to 600. Plan number you gave me. Fh5n70004ft19home600r5knw7. The customer notes said that I refused this plan which is incorrect.
Thanks again, for screwing up my service with SWB/Cingularsince 1989.
David XXXX Cell Phone number was 903-821-XXXX ssn XXX-XX-XXXX
Original Message
From: Connell, Amber [mailto: amber. [email protected]]
Sent: Tuesday, April 13 8:34 AM
To: 'XXXXXXXXXXXX'
Subject:
Mr. Xxxxx,
Cingular Wireless is in receipt of you request for correspondence via e-mail. I will be happy to discuss any issues you might have experienced with our company. Please contact me at your earliest convenience and pleas provide either your account number or cellular telephone number.
Thanks,
Amber Connell
Cingular Wireless
Office of the President
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